DELIVERY

Scheduling a Delivery

All deliveries require an appointment made by the TKO Receiving Department and are scheduled by email only. To schedule a delivery please contact TKO’s Shipping and Receiving Specialist at [email protected]. The Shipping and Receiving Specialist will require the following information during booking:

  • Manufacturer/Vendor numbers,
  • Dealer purchase order number,
  • Acknowledgement numbers, and
  • Piece count or size of freight.
  • If a Purchase Order number and/or Acknowledgement number is not available, a tentative time for delivery may be scheduled.

The Shipping and Receiving Specialist will schedule in-bound shipments for delivery following criteria set forth:

  • All loads are booked by appointment only
  • LTL maximum of four (4) between 6 a.m. and 10 a.m.
    • Specialist must watch for piece vs. skid counts
    • One (1) truck scheduled per hour, on the hour
  • Full Truck shipments may be scheduled at: 6 a.m. or 9 a.m.
  • Maximum number of full trucks in one day may not exceed 4; Two (2) trucks at 6 a.m. and 9 a.m.
  • Rare situations – may schedule at 5 a.m. Requires approval.
  • All scheduled deliveries must present TKO’s booking confirmation number prior to docking and unloading
  • All deliveries will be unloaded at scheduled time.
    • Late deliveries will wait in queue until next available slot.

The Shipping and Receiving Specialist will send a confirmation number for the in-bound shipment with the scheduled time of delivery.

Receiving Shipment

  • Operation Center will verify shipment.
    • Driver has scheduled confirmation number.
    • Driver has scheduled dock time
  • Operation Center will check the manifest and verify the shipment has been delivered to the correct company and address before unloading.
  • If there are any errors in receiving address, report this to Truck Driver.
  • Operation Center will unload shipments at designated docks and arrival time.
  • Check the manifest or packing slip and match number of boxes listed to the actual number of boxes received.
  • Any error in quantities will be notated immediately on B.O.M.
  • Any damages will be notated immediately on B.O.M.
    • The Shipping and Receiving Specialist will follow TKO’s damage procedure.
  • Driver and authorized TKO representative must sign B.O.M. TKO will retain a copy.
  • The B.O.M. will be stamped based on driver response for unload time:
    • Driver Cannot wait – “It is TKO’s policy to unbox and inspect all product in driver’s presence to ensure that damages and/or shortages within skids and/or cartons are listed on drivers B.O.M. Driver cannot be detained at this time due to time restraints on other deliveries. Dock Arrival Time: Dock Departure Time:
    • Driver waits – “Product was unboxed and inspected in front of driver’s presence. The following concealed damage(s) have been found: (list damage(s)).